Something not working? Start here.
Fog Mode won’t open
- Check that Fog Mode is turned on in Chrome’s Extensions page and that you’re using the Chrome profile where it’s installed.
- Try a regular webpage. Fog Mode can’t run on Chrome’s own pages or the Chrome Web Store.
- Click the toolbar icon. If the keyboard shortcut fails, type
chrome://extensions/shortcutsinto Chrome’s address bar and check the shortcut there. - After Fog Mode updates, reload the webpage and try again.
If it still fails, prepare a report with a public test page and the Chrome version.
A page looks wrong or tools don’t work
First choose Reset in Declutter. You can also press Escape on the page when you aren’t typing in a form or editor. If you want all active tools to stop, use Stop all.
If the problem repeats, choose Declutter → Help & this website → Leave this website alone. To reverse that choice, open Settings → Websites left alone → Allow again.
Some websites draw text like a picture, so Fog Mode can’t change it. If settings stop on a new page, press Keep on every page. Access and page limits.
Scrolling jitters, stops, or moves the wrong part of the page
- Pause automatic scrolling. Try scrolling yourself so you can tell whether the website itself scrolls unevenly.
- Try another speed, or open the article in the clean reader and use its auto-scroll.
- If the problem continues, leave the website alone and report which part of the page scrolls, the speed, and the steps.
Sound is missing or won’t stop
Check that you chose Play sound, the volume is above zero, and your computer is sending sound to the speakers or headphones you want. Use stereo headphones for binaural beats.
To stop sound, reopen Sound → Stop sound or choose Stop all. Closing the panel or ending a screen break doesn’t stop sound. If it keeps playing, report it.
A note is missing or opens the wrong place
Check Notes → Saved notes. Hidden notes are still saved.
Check you’re in the right Chrome profile. If notes were deleted, import a backup in Settings.
Without website access, click Fog Mode in the new tab and press the page button again. Returning to a saved page.
A guide or note covers a video
Turn off Focus line in Declutter and hide the note. Drag the floating button out of the way, or turn it off in Settings. If something still covers the page after Stop all, report it.
A reminder or break behaves unexpectedly
Open Settings → Open focus sessions and reminders. Check Remind me to pause, the interval, and whether reminders are paused for today. Desktop notifications need separate permission and are off by default.
A small mark on the toolbar icon is a reminder. Open Pause to start or end a break.
Describe the problem
Say which tool, what you did, what you expected and what happened. A public example helps. Leave out passwords, private notes, health records, and private web addresses from work.
Nothing has been sent. Opening a draft doesn’t send it.
Support address: hello@whatisbrainfog.com. You choose whether to send a message. This page doesn’t upload form entries.